Search everywhere, AI assistant, and knowledge store sync

Search now works across every surface. The iOS app has full-text message search, knowledge stores are indexed and searchable, and a new AI assistant lives right in the webapp sidebar.

What's new

Search

• Full-text message search on iOS. Results are grouped by conversation with highlighted matches, source badges, and recent search history.
• Knowledge stores are now indexed alongside conversations, so search covers your entire support knowledge base.

AI assistant

• New AI chat assistant available directly in the webapp sidebar.
• Available in English and Spanish.

Knowledge stores

• Knowledge stores are now fully live with real data, replacing the earlier preview.
• Polished UI with icon boxes, colored status dots, and better empty states.

Webapp improvements

• Settings pages reorganized into clearer card-based sections.
• Smoother animations and transitions across the app.
• Fixed theme toggle not responding to clicks.

Website

• New blog post on support as a strategic function.